Service Advisor & CSR - Quality Auto Glass
So Plainfield
Service Advisor & CSR - Quality Auto Glass
Full Time • So Plainfield
Benefits:
- Employee discounts
- Health insurance
- Paid time off
About the Role:
Quality Auto Glass in South Plainfield, NJ is looking for an enthusiastic and customer-focused CSR Service Advisor to join our tight-knit and growing team! In this role, you'll be the first point of contact for our customers, helping them navigate auto glass replacement services, ADAS Recalibrations, and every adjacent offering with confidence and ease.
If you take pride in helping people and thrive in a fast-paced environment, this is the opportunity for you!
If you take pride in helping people and thrive in a fast-paced environment, this is the opportunity for you!
Position Overview
We are looking for an exceptional, multi-talented Customer Service Representative / Service Advisor to become the operational backbone of our office.
This is not a routine, transactional desk job. This is not an easy slow-moving day. This is not a punch-in/punch-out watch-the-clock type job. It is a highly specialized, niche role that requires you to wear many hats simultaneously. You will serve as the primary bridge between our customers, insurance providers, and technicians. Success in this position demands a sharp intellect, acute attention to detail, top-tier problem-solving skills, and the ability to juggle multiple moving parts without missing a beat.
Responsibilities:
- Greet and assist customers in person, over the phone, and via email with auto glass service inquiries
- Schedule and coordinate repair and replacement appointments efficiently
- Process insurance claims and work directly with insurance companies on behalf of customers
- Provide accurate estimates and explain service options, pricing, and timelines
- Follow up with customers to ensure satisfaction and confirm upcoming appointments
- Maintain accurate customer records and service documentation in the system
- Collaborate with technicians to ensure smooth workflow and timely service delivery
- Dispatch service technicians and establish daily routes
- Manage inventory
Requirements:
- Prior customer service or service advisor experience preferred
- Excellent verbal and written communication skills
- Ability to multitask and stay organized in a busy shop environment
- Experience working with insurance claims or auto glass industry is a plus
- Proficient in basic computer skills and scheduling software
- Friendly, professional, and solution-oriented attitude
- High school diploma or equivalent required
Why Join Us?
- Competitive compensation package commensurate with experience.
- A supportive, hands-on work environment where your contributions are genuinely noticed and valued. Being a second-generation family owned & operated business, our team is valued in both, a professional and personal manner; unlike anywhere else.
- The opportunity to grow with a premier, highly respected local business in New Jersey.
About Us:
Quality Auto Glass has been a trusted name in auto glass repair and replacement in the South Plainfield, NJ area, delivering top-notch service that keeps customers coming back time and time again. For over 35 years now, our customers appreciate our reliability, fast turnaround, honest pricing, and expert craftsmanship. Our team enjoys a supportive work environment where quality work is recognized and every employee, from top to bottom, plays a vital role in our success. There's a reason we are Google's top rated auto glass service provider in New Jersey! Join our team and take pride in contributing to our standing.
Compensation: $50,000.00 - $75,000.00 per year
At Quality Auto Glass, we believe that a company is only as strong as the people behind it. As a top-rated, trusted provider across New Jersey, our reputation for excellence—whether we're servicing everyday drivers or executing complex state and commercial contracts—comes down to one thing: our team.
We aren't a faceless corporate franchise or a revolving-door call center. We are a tight-knit, growing local business that values craftsmanship, acute attention to detail, and genuine accountability. We hold ourselves to a higher standard, and we treat our team members like true professionals whose brains, work ethic, and dedication actually matter.
Why Quality Auto Glass?
- A Culture of Excellence: We take immense pride in doing things right the first time. When you work here, you are surrounded by people who care about quality and safety just as much as you do.
- Invested Leadership: We know that a great career requires room to grow. Whether you are mastering a specialized trade from the ground up or stepping into a high-impact administrative role, we provide the mentorship, support, and tools you need to succeed long-term.
- Stability & Purpose: We are looking for people who want a real professional home—a stable, rewarding environment where your hard work is noticed, valued, and directly contributes to our collective success.
Who We Look For
We look for individuals who bring a strong work ethic, a sharp intellect, and a "many hats" mentality. Whether you're navigating complex insurance guidelines from the office or executing precision replacements in the field, our team thrives on problem-solving, reliability, and pride in our craft.
If you are looking for a challenging, supportive workplace where your contributions make a tangible impact every single day, Quality Auto Glass is the place to build your future.
(if you already have a resume on Indeed)